Support & Maintenance

Support & Maintenance for Sound Light & AV.

Our comprehensive repairs and maintenance service provides telephone and on site support services for any issues related to sound, light and AV equipment.

We cater to a wide range of industry sectors including, nightclubs, bars, restaurants, houses of worship, hotels, social clubs, schools, theaters, banqueting halls and retail outlets etc.

Our team is also available 24 hours a day, 7 days a week to carry out emergency repairs and maintenance. In fact, we can usually be on-site same day anywhere in mainland United Kingdom.

Call us today on our dedicated support line 0161 883 1913 (option 3) or email us on support@blackagroup.com with contact person, venue name and direct phone number. 

24 Hr Emergency
Phone Support & Call-Out Service

On Call Service, Maintenance and Repairs

Blacka Group’s Emergency phone support line is open 24 hrs a day, 7 days a week. The service can be utilised by non-Blacka installation clients and is primarily utilsed by: night clubs, bars, restaurants, hotels, social clubs, schools, theaters, houses of worship, banqueting halls and retail outlets etc..

On initial call you will be connected with a skilled technician, with indepth knowledge of sound, AV and lighting hardware. We find that many client issues are often solved during this period.

If an engineer needs to be dispatched they will always arrive on site with replacement equipment from our rental stock. This is in case the problematic hardware is deemed to have a critical error or needs to be removed for repair. Our objective is to always get you up and running the same day.

The Blacka Group Venue Service Level Agreement provides regular on site sound, AV and lighting maintenance visits to single site business customers. Each Venue Service Agreement is tailored to the needs of the customer and can be delivered on a quarterly, biannual or annual basis. The service includes full telephone support, prioritised emergency callouts and discounted loan equipment and repairs.

The service is primarily utilsed by: night clubs, bars, restaurants, hotels, social clubs, schools, theaters, houses of worship, banqueting halls and retail outlets etc..

On the primary visit each piece of hardware is catalogued, then cleaned and tested. Wiring and connections are also checked and a report is provided to the client after each visit. The service agreement is a cost effective means of safeguarding against expensive hardware corruption and provides our clients with the peace of mind that the chance of unexpected hardware failure is reduced to a minimum.

What's Covered
  • Free Consultation
  • Full Diagnostic Check
  • 24/7/365 Expert Support and Advice
  • Site Plan on file
  • Venue inventory on file
  • Free Copy of Diagnostic and Site plan
  • Knowledgeable staff and a great service
  • Can replace like for like equipment and loan replacement equipment in the interim
  • Repair & maintain equipment with periodic system checks
  • Fixing your problems before they happen
  • Engineer guaranteed on site same day for mission critical emergencies
  • Full loan Inventory at your disposal
  • Affordable solutions/minimized costing for repairs and or replacement of faulty equipment
  • All work and purchases guaranteed
  • Complete Hands off experience
  • One off solution
  • Full Year Contract
  • Access to tens of thousands of pounds worth of emergency equipment
  • Unbelievable Value
  • Unbeatable Service
  • Knowledge that your system will ALWAYS work no matter what.
Multi Venue Service Level Agreement Option

The Blacka Group Multi Venue Service Level Agreement provides scheduled on site sound, AV and lighting maintenance visits to national chain and/or multi site business customers. The agreement provides all of the advantages of the Single Venue Service Level Agreement and can be delivered on a monthly, quarterly, biannual or annual basis.

Multi Venue Service Level Agreements are primarily utilsed by national chain and/or multi site: night clubs, bars, restaurants, hotels, social clubs, schools, theaters, houses of worship, banqueting halls and retail outlets etc.

On the primary visit to each venue, all hardware is catalogued, then cleaned and tested. Wiring and connections are also checked and a report is provided to the client after each site visit. Blacka Group support and maintenance will then schedule support visits based on your Service Level Agreement requirements.

The service agreement is an effective means of safeguarding against expensive hardware corruption and provides clients with the peace of mind that each of their facilities are always fully protected against costly downtime.

24/7 Support and
MAINTENANCE Services

Quality Is Never Missed Until Experienced…

For more information on any of our products or services please contact us on 0161 477 9300, , or visit our case study page.

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